Shipping, Returns and Exchanges
Our goal is to offer you the best shipping options, no matter where you live
How long will it take to ship my order?
*Poster and canvas: Processing time:1-3 days, Shipping time: 5-7 days
- Processing Time: 2-5 days
- Estimated Shipping Time: 15-25 days
- $89.99 and up: Free shipping
- $0.00 – $89.98: 6.99 USD to US and 8.99 USD to others.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don't receive the tracking information within 5-7 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5-7 days since you receive it, please contact us.
What is your return policy?
Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.You must submit a claim within 15 days of the delivery date.If there's an issue with your product, please submit a claim through our online form. You'll need your order number as well as the email address used to place the order.We will use this information to look into a replacement and prevent future errors.Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.Please note that customers are responsible for return shipping rates.
How long does a replacement, refund, or return take to process?
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 - 10 business days for processing.Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment. If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.